Wednesday 3 April 2013

How Hosted Telephony Can Benefit Small Businesses

By Emily Collins


There are so many hosting options out there for business phone systems that it can often be hard to ascertain which is best for you. Small businesses often find that their needs and demands constantly change. This leaves them with a vital need for a phone service that is of the utmost quality as well as being efficient and cost effective. Britannic Technologies explains why hosted telephony is becoming more popular.

First, a bit about what hosted telephony entails. Most offices use a basic hardware telephone system where incoming lines from a chosen provider will create all extensions which stem from that hardware. Hosted telephony removes this system by transporting it to a remote location where it is looked after by the provider. The service runs via the internet through leased lines and uses the latest voice over IP technology and IP phone handsets, whilst still managing to be cost effective.

The pros are this: Your office is probably small and busy enough, with every space vital and important, therefore why take any of it up with bulky phone equipment? This isn't to mention how easy it is to accidentally unplug a wire while searching for files or fixing a printer. If the fan breaks on a hot day, you may even find that your office is at risk of fire.

Mentally and physically, hosted telephony will remove the burden from your hands by running all phone calls and system upgrades from a remote location via the Internet. It is vital before switching over to ensure that you have a secure, high-functioning internet provider. Since the whole function of the system depends on having a working internet connection, a connect that is faulty and inconsistent will disrupt your entire phone system and prevent upgrades from taking place.

Britannic Technologies, works as cost per user per month (PUPM) which is fantastic for small businesses in that no large upfront deposits are required. Hosted telephony cuts down on IT costs a lot and businesses who sign up save on average 50-70% to use on other important demands that a growing business faces.




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